Shipping policy

Last Updated: November 2, 2026

Thank you for shopping with Kaelinshop. This Shipping Policy describes our shipping timeline, shipping fees, delivery scope and related terms.

1. Processing Time

Orders are processed Monday – Friday, 9:00 AM – 5:00 PM Central Time. We do not process or ship orders on weekends and US federal holidays. Standard order processing time: 1–3 business days before shipment. Processing time does not include shipping transit time.

2. Shipping Areas

We currently ship to addresses within the United States. We do not ship internationally unless a separate written agreement is confirmed by our support team.

3. Shipping Time & Methods

Shipping time: 3–6 business days in transit after dispatch.

4. Shipping Fees

Shipping cost will be calculated and displayed at checkout before payment. We may offer free shipping promotions from time to time. Promotion rules will be shown on our website.

5. Shipping Confirmation & Tracking

Once your order ships, we will send you a shipping confirmation email with tracking number. You can track your package via the carrier’s official website.

6. Undeliverable / Returned to Sender

If a package is returned to us because of an incorrect address, refused delivery or failed delivery attempts:

You will be responsible for original shipping cost and return freight.
To reship, you need to pay a new shipping fee.

7. Lost or Damaged Packages

Please contact us immediately if your package shows lost or arrives damaged. We may require photos of damaged items and packaging for a claim with the shipping carrier.