Return & Refund Policy

Last Updated: November 2, 2026

This Return & Refund Policy applies to all purchases made on Kaelinshop.us.

1. Return Window

You may request a return within 30 calendar days after you receive your item. Return requests submitted after 30 days will not be accepted.

2. Eligibility for Returns

To qualify for return:

Items must be unused, unwashed, undamaged, in original condition with all original packaging, tags and accessories attached.
Custom-made, personalized, clearance, final-sale items are non-returnable and non-refundable.
Sale items marked “Final Sale” cannot be returned or exchanged.

3. How to Start a Return

Before sending items back, you must submit a return request to our support email: support@Kaelinshop.us. Please include your order number and reason for return. We will review your request and send a return authorization (RA) instruction if approved. Do not send returns without RA number; we may refuse to receive them.

4. Return Shipping Cost

Unless the return is caused by our error (wrong item, defective item, damaged on arrival):

You are responsible for return shipping cost. Original shipping fees are non-refundable.
We do not cover return shipping labels for customer-caused returns.

If we sent wrong goods or defective goods: we will cover reasonable return shipping cost.

5. Inspection & Refund

After we receive and inspect your returned item, we will notify you of refund approval or rejection. Approved refunds will be processed to your original payment method. Refund processing may take 5–10 business days, depending on your payment provider’s processing speed.

6. Exchanges

Exchange is subject to stock availability. If you want to exchange for another size/style, contact us first. If the replacement item is out of stock, we will issue a refund instead.

7. Damaged / Defective Items

If you receive defective or damaged goods, please send clear photos of the item and packaging to us within 7 days of delivery. We will arrange replacement or refund after verification.